When you make a purchase from Mary Elizabeth Flowers we hope you love it. However, if for any reason you are unsatisfied, please get in touch as soon as possible by email at info@maryelizabethflowers.co.uk so we can find a way to resolve the situation. This may include a full or partial refund or an exchange.

You may be asked to send photos of the product in order to help us understand a particular issue and find the best resolution.

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note, consumers do not have the legal right to any remedy for problems:

• caused by them damaging or misusing the goods, accidently or otherwise
• caused by their own attempts to repair the goods
• they knew about before they bought the goods.