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Returns Policy

When you make a purchase from Mary Elizabeth Flowers we hope you love it. However, if for any reason you are unsatisfied, please get in touch as soon as possible by email at [email protected] so we can find a way to resolve the situation. This may include a full or partial refund or an exchange.


You may be asked to send photos of the product in order to help us understand a particular issue and find the best resolution.


Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Please note, consumers do not have the legal right to any remedy for problems:


  • caused by them damaging or misusing the goods, accidently or otherwise
  • caused by their own attempts to repair the goods
  • they knew about before they bought the goods.
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