Shop Holiday - Orders placed between 14th and 23rd January will be dispatched from Monday 24th January.

Returns Policy

When you make a purchase from Mary Elizabeth Flowers we hope you love it. However, if for any reason you are unsatisfied, please get in touch as soon as possible by email at so we can find a way to resolve the situation. This may include a full or partial refund or an exchange.

You may be asked to send photos of the product in order to help us understand a particular issue and find the best resolution.

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note, consumers do not have the legal right to any remedy for problems:

  • caused by them damaging or misusing the goods, accidently or otherwise
  • caused by their own attempts to repair the goods
  • they knew about before they bought the goods.