Terms & Conditions

The intention of Mary Elizabeth Flowers is to treat all users of the website and all customers with courtesy, respect and fairness.

In using the website, engaging with Mary Elizabeth Flowers and/or making a purchase it is understood that you agree to also act with courtesy, respect and fairness. If you do not agree to that, or if you do not agree with any of the terms detailed on this page, you are politely asked not to use the website.


These terms will apply to any contract between us for the sale of products to you (‘contract’). This page also details the terms of use on which you may make use of our website (‘site’) Use of the site includes accessing or browsing or placing orders.


Please note that before ordering any products you will be asked to agree to these Terms and Conditions and Privacy Policy. If you refuse to accept these Terms you will not be able to order any Products from our site.


‘We’, ‘us’ or ‘our’ means Mary Elizabeth Flowers. ‘you’ or ‘your’ means one of our customers or a user of this site.

Every effort is made to display and represent the colours, features, specifications and details of the products as accurately as possible. It should be understood that because all the products are individually handmade and because of the natural properties of the materials used, it cannot be guaranteed that the products received will be exactly as seen on the website. It is in fact the case that each of the products will be unique, although made to a design.


Since many of the materials used are natural products which are subject to seasonal and other changes, products may alter by necessity due to availability. As such, any of the products may be discontinued or subject to seasonal availability and prices may be subject to change.

When a product featured on the website becomes unavailable or must be subject to alteration (for instance because one of the constituent materials is unavailable), every attempt to remove or amend the listing will be made as quickly as possible.


In the unlikely event that you have ordered a product that is subsequently unavailable or which must be subject to unavoidable alteration, we will inform you as soon as possible by email and give you options for alterations to the product or an estimated date when the original product could to be available for dispatch to you. Alternatively, you will be entitled to cancel your order and receive a refund from us (if your card/PayPal account has already been charged).

This website has been designed to guide you through the process of placing an order, allowing you to check and amend errors before submitting your order. Please take the time to read through and check all of your details at each stage of the process.


After placing an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an email that confirms that the product(s) have been dispatched. The contract between us will only be formed when we send you the dispatch confirmation email.


Care of the product(s) you have ordered will become your responsibility at the time they are delivered to you. If you decide to return the product(s) to us for a refund or exchange in accordance with our Refunds and Returns Policy, that responsibility will remain with you until we have received the product back from you.


We accept the following forms of payment: PayPal, Credit Card, Debit Card. You agree to provide current, complete, and accurate purchase and account information for all purchases made via this site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, when necessary so that we can complete your transactions and contact you as needed.


All payments shall be in GBP (£).


Product prices and delivery charges may change at any time, but these changes will not affect orders already placed.


You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. Prices quoted exclude delivery costs which are added to the total cost of the order during the order process. Please visit our delivery page for more information about delivery charges.


If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.


We reserve the right to refuse any order placed through the Site. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Please see the Delivery page for delivery options and costs.


We aim to deliver your ordered products within the estimated time. In the unlikely event that your delivery is delayed for any reason within our control, we will keep you informed of the estimated delivery date.


We are unable to change the delivery addresses for parcels once the order has been dispatched. Any changes you make to the addresses in your account after placing an order may not take effect immediately and will not apply to orders already placed. Therefore, if you need to change the delivery address on an order you have placed, please get in touch as soon as possible via email and we will do our best to accommodate changes.


Delivery is currently only offered within the UK. However, international shipping may be possible. Please get in touch via email to discuss any such requests.

When you make a purchase from Mary Elizabeth Flowers we hope you love it. However, if for any reason you are unsatisfied, please get in touch as soon as possible by email at so we can find a way to resolve the situation. This may include a full or partial refund or an exchange.


You may be asked to send photos of the product in order to help us understand a particular issue and find the best resolution.


 Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Please note, consumers do not have the legal right to any remedy for problems:


  • caused by them damaging or misusing the goods, accidently or otherwise
  • caused by their own attempts to repair the goods
  • they knew about before they bought the goods.

Unless specifically stated in the individual terms and conditions of a particular promotion or offer, coupon codes cannot be combined or used in conjunction with other discounts, offers or promotional codes.

For full details please visit our separate Privacy Policy page.

This website is intended to be used by you for personal, non-commercial use only.


This website and its content including the text, photographs, website design, articles, blog posts, logos, graphics, video, audio, and databases, and the products are owned by, controlled by or licensed to Mary Elizabeth Flowers. As such they may not be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without express permission.


The website content can be shared on a personal level, for instance on social media. Content shared in this way should be clearly attributed to Mary Elizabeth Flowers.


We respect the intellectual property rights of others. If you believe that any material available on or through this site infringes upon any copyright you own or control, please immediately notify us using the contact information provided.

The information on the site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice.


Your feedback is welcome – if you notice any error or inaccuracy please get in touch.


This website may include links to third-party websites in the attempt to provide additional value to our visitors. All such links will be shared in good faith that the third-party website is trust-worthy and will remain so. However, we do not take responsibility for the content or practices of any third-party site or any changes a site might undergo since the time the link was first shared. Therefore, all third-party links are visited at your own risk and we recommend you check the applicable terms and policies of third-party sites you access.


We seek to protect the integrity of this site, including the links we share and welcome any feedback regarding third-party links, including if a link is broken.

We may provide areas on the site for users to contribute comments, reviews or ratings. When making a contribution, you should follow this guidance:


(1) reviews should be based on first-hand experience with the product being reviewed;


(2) your contributions should be honest, respectful and courteous; they should not be abusive;


(3) your reviews should not contain references to illegal activity;


(4) you should not post negative reviews or comments on the behalf of competitors;


(5) you should not post any false or misleading statements;


(6) you should not organize a campaign encouraging others to post reviews or comments, whether positive or negative.


Contributions made to the site by users are not endorsed by us, and do not necessarily represent our opinions. We may accept, reject, or remove contributions at our discretion. We have no obligation to screen or to delete reviews or comments, even if anyone considers them to be objectionable.


By making a contribution (e.g. a comment or review) to the site, you automatically grant the use of that contribution to Mary Elizabeth Flowers, for example to be shared on social media or to be used in advertising and marketing activities.

If you are purchasing products as a consumer: unless specific warranties are expressly given when you purchase products from our site (for example, a manufacturer’s warranty), we do not give any warranties or guarantees in respect of such products over and above those implied by applicable law (these include, for example, that the products are of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied). We remain responsible, however, for supplying products that conform to the contract.


If you are purchasing products from us as a business: to the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including, but not limited to, warranties of satisfactory quality, fitness for a particular purpose and non-infringement.

Given the unpredictability of technology and the online environment, Mary Elizabeth Flowers does not guarantee that the function or operation of this Site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements.


As a visitor to and user of this site you agree that your use of the site services will be at your sole risk, you assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our site, and you agree that your access will be subject to these terms and conditions.

Nothing in these Terms and Conditions excludes or limits our liability for fraud, fraudulent misrepresentation, personal injury or death caused by our negligence or any other liability which cannot be excluded or limited as a matter of law. In addition, nothing in these Terms and Conditions limits your statutory rights if you are contracting with us as a consumer, including your right to a replacement or repair where products supplied are not of satisfactory quality.


Subject to the above, we are only responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms of sale detailed here (for example, if the loss or damage was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract). In any event, we are not liable for: (1) any losses, howsoever arising, related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption; or (2) any special or indirect loss or damage, howsoever arising, unless that loss or damage is foreseeable to both of us at the time we entered into a contract.


In addition, to the fullest extent permissible under applicable law, we shall not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (1) use of, or inability to use, our site, or (2) use of or reliance on any content displayed on our site.

You agree to indemnify, defend, and hold harmless Mary Elizabeth Flowers, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable lawyers’ fees, resulting from any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

Only you and we shall have any rights to enforce any term of the contract formed between us.


The contract formed between us, which includes these Terms and Conditions and any document referred to in them, constitutes the whole agreement between us and supersedes all prior agreements (written or oral), arrangements and understandings between us relating to the same subject matter.


If any of these terms or any provision of the contract formed between us is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the affected term or provision will be removed from the remaining terms and provisions, which shall continue to be valid.


These terms and your responsibilities are governed by and construed in accordance with English law. Any dispute or claim arising out of or in connection with these terms shall be governed by English law.